Yep. Because Eclipse provides massage/beauty treatments and may collect health information for those services, I’d make the privacy policy cover client health information as well as normal website/customer data. Victorian law gives private-sector clients rights over health information, and OAIC guidance says health service providers should explain what they collect, why, how it is stored, who it may be disclosed to, how clients can access/correct it, and how complaints are handled. Health Victoria
Privacy Policy
Last updated: October 2026
Eclipse Massage & Beauty respects your privacy and is committed to protecting the personal and health information we collect.
This Privacy Policy explains how we collect, use, store and disclose information when you visit our website, make a booking, purchase a gift voucher or product, contact us, or receive a treatment or service.
We handle personal and health information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and Australian Privacy Principles where applicable, and the Health Records Act 2001 (Vic) and Health Privacy Principles. OAIC
Information We May Collect
Depending on how you interact with us, we may collect information including:
- your name, phone number, email address and contact details
- appointment and booking information
- gift voucher and purchase information
- billing and transaction information
- correspondence and enquiries
- preferences relating to treatments or services
- health information relevant to providing a treatment safely and appropriately
- information you provide in consultation, consent or treatment forms
- details about allergies, injuries, pregnancy, medical conditions or medications where relevant to a treatment
- website usage information such as IP address, browser information and cookies
Health information is considered sensitive information and is subject to additional privacy protections. OAIC
Why We Collect Your Information
We may collect, use and hold personal or health information to:
- manage bookings and appointments
- provide massage, beauty, skin and other treatments safely
- maintain appropriate treatment and client records
- communicate with you about appointments or enquiries
- process gift voucher and retail purchases
- manage payments, refunds and customer service
- provide follow-up care where appropriate
- comply with legal, insurance or professional requirements
- maintain and improve our website, services and client experience
- send marketing communications where you have consented to receive them
Where health information is required to safely provide a treatment, choosing not to provide relevant information may mean we cannot safely provide that treatment.
How We Collect Information
We generally collect information directly from you when you:
- make a booking
- complete a consultation or consent form
- attend an appointment
- contact us by phone, email, website or social media
- purchase a gift voucher or product
- provide information to your therapist or another member of our team
We may also receive information through third-party services used to operate our business, such as booking, payment and website systems.
Where health information is collected, we take reasonable steps to make sure you understand why it is being collected and how it may be used or disclosed. OAIC
Online Bookings, Gift Vouchers and Payments
Our website may use third-party providers for functions such as:
- online bookings
- gift voucher purchases
- payment processing
- website hosting
- email and SMS communications
- website analytics and security
Information you provide through these services may also be handled under the privacy policies and security practices of those providers.
Payment information may be processed directly by third-party payment providers. Eclipse Massage & Beauty does not use payment information for purposes unrelated to completing or administering your transaction.
Use and Disclosure of Information
We only use or disclose personal and health information for the purpose for which it was collected, a related purpose you would reasonably expect, with your consent, or where permitted or required by law.
Information may be disclosed where reasonably necessary to:
- members of our team involved in providing or administering your treatment
- booking and payment service providers
- IT, website, hosting and communications providers
- professional advisers, insurers or regulators where appropriate
- another health service provider where you request or authorise this
- emergency services or another appropriate person where necessary to prevent a serious threat to health or safety and permitted by law
Health information is not used for direct marketing unless you have specifically consented. OAIC
Marketing Communications
If you have agreed to receive promotional emails or messages from us, we may contact you about services, offers or salon updates.
You can unsubscribe at any time using the unsubscribe option provided or by contacting us.
Withdrawing from marketing will not stop necessary communications relating to existing bookings, purchases or appointments.
Cookies and Website Analytics
Our website may use cookies and similar technologies to:
- operate website features
- remember preferences
- improve website performance
- understand how visitors use the website
- assist with security and fraud prevention
You can control or disable cookies through your browser settings, although some website features may not work correctly as a result.
Storage and Security
We take reasonable steps to protect personal and health information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information may be stored electronically or in physical records and may be held using secure third-party systems used to operate our salon.
We retain information for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal and record-keeping requirements.
Victorian privacy requirements also require appropriate protection and retention of health information. Health Victoria
Overseas Service Providers
Some technology providers used to operate our website, bookings, communications or business systems may store or process information outside Australia.
Where personal information is likely to be disclosed overseas, applicable privacy law requires this to be addressed in the privacy policy and, where practicable, the likely countries identified. OAIC
Because the exact location can depend on the providers in use, Eclipse Massage & Beauty will take reasonable steps to ensure personal information is handled appropriately when using third-party providers.
Accessing or Correcting Your Information
You may request access to personal or health information we hold about you, or ask us to correct information that is inaccurate, incomplete or out of date.
Requests can be made by contacting Eclipse Massage & Beauty.
We may need to verify your identity before providing access.
In some circumstances, access may be limited or refused where permitted by law. If this occurs, we will explain the reason where required.
Victorian law provides individuals with enforceable rights to access health information held by private-sector organisations. Health Victoria
Privacy Complaints
If you have concerns about how your personal or health information has been handled, please contact Eclipse Massage & Beauty first so we can investigate the matter.
We will aim to respond within a reasonable timeframe and work with you to resolve the issue.
If you are not satisfied with our response, you may be able to contact:
- the Office of the Australian Information Commissioner (OAIC) for matters relating to Australian privacy law
- the Victorian Health Complaints Commissioner for matters relating to health information handled in Victoria. OAIC
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business, systems, services or legal obligations.
The current version will be published on our website.
Contact Us
For privacy questions, access or correction requests, or privacy complaints, please contact:
Eclipse Massage & Beauty
Narre Warren, Victoria
via our Contact page or usual salon contact details.
